- 著者
- Mingoo Kwak Joonseo Lee
- 出版者
- Asia Digital Art and Design Association
- 雑誌
- International Journal of Asia Digital Art and Design Association (ISSN:17388074)
- 巻号頁・発行日
- vol.24, no.2, pp.8-14, 2020 (Released:2020-11-20)
- 参考文献数
- 29
Background This research focuses on the transition from the product to service as a brand communication strategy, adopting a semiotic perspective with structural analysis. While sharing the same point of view from the existing service design research, that is focused on service as a business opportunity for manufacturers, this study analyzes the structure of brand communication to find the strategic orientation and to design the new form of strategy. Methods The theoretical base of this study is from Greimas’ Semiotic Square; the tool to analyze the structure and to understand the depth of journalism. The research carries out a case review to build an appropriate model by reconstructing the Semiotic Square. About ten communication practices from the global brands were analyzed: copy, situation, concept, and context to study the elements of brand communication. Results The analysis of the case review shapes the structure of brand communication. Strategy Square is a model reconstructed from the semiotic square, containing the elements found in each case review. The model has three stages; emotional, experience, and interpret. As a decoding feature, the model analysis finds three strategy types in automotive industry cases. As a result, this study leads to a new strategy developed specifically for Hyundai Motor Company. Conclusion Three strategy types are suggested through the case review. This strategy type provides a way to interpret manufacturers’ strategic orientation, but is also suggested as a tool to design service. Specifically, this study identifies the factors that the manufacturers capture in their intention to engage with customers. Furthermore, service design becomes an opportunity for both leading and following automotive corporate because of the changing paradigm of service strategy. The strategic orientation on service may determine the solidity and the clarity of brand communication.