著者
Ito Kentaro Kawamura Hironobu Kato Miwa
出版者
国際観光学研究会
雑誌
Journal of Global Tourism Research (ISSN:21899274)
巻号頁・発行日
vol.2, no.1, pp.45-52, 2017
被引用文献数
1

In Japan, an increase in industrial tourism that makes uses the of regions' special characteristics is expected, particularly in Chukyo, with its flourishing manufacturing industry. Specific visitors making such "technical visits" are provided with focused technical and professional information. However, the actual technical visit process has not been sufficiently clarified. Using a case study of AVEX Inc., this research concludes a business model for technical visits and the service content provided for visitors. AVEX Inc. is a small/medium-sized manufacturing business in Chukyo that has successfully commercialized technical visits. Data related to Korean and Chinese visitors' experiences are collected through a survey questionnaire.
著者
Ito Kentaro Kawamura Hironobu
出版者
国際観光学研究会
雑誌
Journal of Global Tourism Research (ISSN:21899274)
巻号頁・発行日
vol.4, no.2, pp.91-98, 2019

In Japan, an increase in industrial tourism that makes uses the of regions' special characteristics is expected, particularly in Chukyo, with its flourishing manufacturing industry. Specific visitors making such "technical visits" are provided with focused technical and professional information. However, the actual technical visit process has not been sufficiently clarified. Using a case study of AVEX Inc., this paper evaluates the service quality of technical visits for foreigners based on SERVPERF. Structural equation modeling (SEM) is used to assess the hypotheses regarding relationships among model constructs.