著者

鐘 亜軍

出版者

桃山学院大学

雑誌

桃山学院大学環太平洋圏経営研究 (ISSN:13455214)

巻号頁・発行日

no.7, pp.117-132, 2006-01-20

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The U.S. industrial world and government have been in stagnation since the oil crisis II. They recognized Japanese TQC (Total Quality Control), which was born in the first half of 1960s and prevailed among Japanese firms rapidly, one of main factors of good performances during the above period. And they developed it to TQM (Total Quality Management) from strategic viewpoint. The U.S. government founded Malcom Baldrige National Quality Award (MBA) in 1987 in order to promote to prevail it into the U. S. firms as a trump of reclaiming her economy falling into long term stagnation since the early 1980s. The U.S. economy recovered her hegemony in world economy in 1990s. MBA was regarded as one of the main causes of the recovering. When Japanese economy fell into serious structural stagnation from the early 1990s, the industrial people studied it and the results of TQM. Social Economy Productivity Headquarter founded Japanese Managerial Quality Award in1995, and also Japan Science and Engineering Federation also changed the name of TQC to TQM and modified the review criteria of Deming Awards with reference to TQM. And many Japanese firms which began to endeavor managerial innovation aim at receiving either of the above two awards. In this paper the author traces the developing process of modern quality management from Statistical Quality Control through TQC to TQM primarily, and then tries to examine the characteristic of two Japanese version of TQM in comparison with that of the original American.