著者

八代田 道子

出版者

日本消費者教育学会

雑誌

消費者教育 (ISSN:13451855)

巻号頁・発行日

vol.38, pp.209-218, 2018 (Released:2021-06-01)

参考文献数

10

---

Approximately 20 years have passed since the Japanese people realized that the rich-poor divide is becoming greater. This study examines the present situation of consumer affairs in the gap- widening society through the past consumer affairs caused by relative poverty, consulting cases of consumer issues in the last 20 years, and a questionnaire analyzed by the counseling staff in a consumer affairs center. The results indicate that enacting new consumer affairs legislation, promoting consumer education that contributes to clients' self-support, and enhancing the consulting system that eliminates bureaucratic sectionalism are the most important means for solving consumer affairs in Japan's gap-widening society.