著者

潘 宝燕

出版者

日本経営学会

雑誌

日本経営学会誌 (ISSN:18820271)

巻号頁・発行日

vol.47, pp.61-73, 2021 (Released:2022-09-21)

参考文献数

30

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Quality management is considered as a key factor in providing manufacturers with a competitive advantage. However, it is considered that research on quality management up to now has not fully grasped the flexible quality management of companies as seen in China by only emphasizing the normative quality management methods. In particular, the mechanism of what factors influence the quality management of a company, and how they produce different quality management for each company is not always clarified. In this paper, we proceed a case study based on the results of an interview survey from 18 Chinese companies, and try to present a more detailed analysis framework that can be used to understand the actual state of quality management of Chinese companies. Results show that firstly, the perception of quality by business managers of Chinese companies affects the way of companies' quality management (timing and implementation method). Second, corporate strategy, top management commitment, customer relationships, and quality regulation influence the perception of quality by business managers of Chinese companies. We conclude that Chinese companies do not have the only best quality management method. If the perception of quality by business managers of Chinese companies fits the quality management method, it is the optimal quality management method for the company.