著者

谷口 茂謙

出版者

常葉大学大学院国際言語文化研究科

雑誌

常葉大学大学院国際言語文化研究科研究紀要 = Bulletin of the Graduate School of International Language and Culture, Tokoha University (ISSN:24355046)

巻号頁・発行日

no.2, pp.59-68, 2021-03

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In 2020, online classes were widely held in many universities all over Japan because of the coronavirus crisis. The number of the online interviews held by corporations to recruit new staff also greatly increased. Online classes and interviews have not become unique but common over this single year. Many university students will work full-time after their graduation. They will take the online interviews for recruitment of corporations. It has become highly probable that the result of online business communication will hold influence on the course of their career. It is therefore meaningful to consider the communication skills especially needed in online interactions. In this paper, some differences between face-to-face communication and online interactions are described at first. Then, it is pointed out that the importance of verbal communication skills increases in online interactions from the view of performance studies. Social roles given to students and a new framework added to their performance in online interactions will be discussed. Finally, it will be clarified what kind of efforts can be made through a whole university approach to improvement of students'online business communication skills.