著者

Fujiwara Kyoko Tsukishima Eri Tsutsumi Akizumi KAWAKAMI Norito KISHI Reiko

出版者

公益社団法人日本産業衛生学会

雑誌

Journal of occupational health (ISSN:13419145)

巻号頁・発行日

vol.45, no.5, pp.313-320, 2003-09

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To examine associations between interpersonal relationships in work settings and burnout, a cross-sectional survey was conducted on home care workers in Sapporo, Japan, by using the Maslach Burnout Inventory (MBI) and scales of interpersonal conflict and social support developed by the authors. Questionnaires were distributed among 303 subjects and returned by 243 subjects (80%). Complete answers were obtained from 106 subjects and were used for analysis. In multiple regression analyses, conflict with clients and their families significantly related to emotional exhaustion and depersonalization of the MBI (p<.05). Supervisory conflict significantly related to emotional exhaustion (p<.05), whereas coworker conflict significantly associated with depersonalization (p<.01). It is suggested that conflicts with clients' families, as well as clients, are important indicators for emotional exhaustion and depersonalization of home care workers.