著者
小柴 等 石垣 司 竹中 毅 櫻井 瑛一 本村 陽一
出版者
The Institute of Electrical Engineers of Japan
雑誌
電気学会論文誌. C, 電子・情報・システム部門誌 = The transactions of the Institute of Electrical Engineers of Japan. C, A publication of Electronics, Information and Systems Society (ISSN:03854221)
巻号頁・発行日
vol.133, no.9, pp.1787-1795, 2013-09-01

It becomes increasingly important for service industries to understand customer behavior using large-scale data such as POS data. However, limitations exist in a customer model constructed on the basis of such behavioral data alone. This paper presents how we can construct a customer model on the basis of both large-scale purchase data and lifestyle survey data. It proposes a method that reveals the connection between lifestyle and behavior by deducing lifestyle from behavioral data using Random Forests, a machine learning algorithm. Then, It applies the proposed method to an actual mass merchandizers using questionnaires on lifestyle collected and the customer behavioral data (ID-POS Data). It thereby demonstrates the effectiveness of the proposed method and its possible use in supporting managerial decision-making on critical issues such as product selection.

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[research][Service Science][statistical analysis]

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