著者

大塩 和寛 小坂 満隆

出版者

一般社団法人 電気学会

雑誌

電気学会論文誌C(電子・情報・システム部門誌) (ISSN:03854221)

巻号頁・発行日

vol.139, no.9, pp.1092-1099, 2019-09-01 (Released:2019-09-01)

参考文献数

16

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Servitization of manufacturing industry has become important problem. However, there are very few studies which show specific methods in the manufacturing industry. In this paper, we propose a knowledge whitespace model concept as a value co-creation framework with customers based on Service Dominant Logic in the manufacturing industry. Separate the functions of the target service / product into two hierarchies, the application layer and the platform layer, and remove the functions other than the most important function. Therefore, this model intentionally creates knowledge whitespace and promotes value co-creation with customer. We analyzed concrete examples of development of multiple services and products and examined the effectiveness of the model focusing on relationships, information exchanged, co-created value.