著者

鵜飼 孝典 青山 浩二

出版者

一般社団法人情報処理学会

雑誌

研究報告グループウェアとネットワークサービス(GN) (ISSN:09196072)

巻号頁・発行日

vol.2009, no.3, pp.157-162, 2009-01-15

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現在,多くの組織がチーム間に壁があり,コミュニケーション不足によるミスが多く発生する,コミュニケーションが不足していて,十分に情報や知識がいきわたらないという問題を抱えている.しかしながら,このような問題を可視化することは容易ではなく,適切な施策を導出し,実施,評価することはさらに難しい.我々は,組織内のメンバ間の関係をアンケートによって得て,それを時系列的に図示するツールを開発した.このツールによって,チーム間の壁などの問題が一目瞭然となり,施策の効果も適切に視覚化される.本稿では,その表現力と効果を事例により検証する.事例として,インタビューを中心にしたある組織のフィールド調査を実施し,コミュニケーション改善の施策を適用したものを用いる.この施策の前後の組織内のメンバ間の関係をアンケートによって得て,それを本ツールにより視覚化し,そこから得られる考察を,フィールド調査によってえた考察で検証することで,本ツールの有効性を示す.A lot of organizations have it now, and communications where there is a wall between team, and a lot of mistakes by the poor communication are generated are insufficient, and have the problem that neither information nor knowledge spread enough. However, it is more difficult to derive not easiness but an appropriate measure, and to execute the visualization of the wall between team, and the visualization of the place where communications are insufficient. Moreover, because it is not possible to expect it, the measure that cancels the lack of communications doesn't generally evaluate a short-term result easily. We obtained the relations between members in the organization by the questionnaire, and developed the tool that showed it in the figure in the time series. The wall between team becomes obvious with this tool, and the effect of the measure is visualized appropriately. In this article, we applies to the model to obtain the design manual of the knowledge management that we have developed the result, the measure necessary for the organization is derived, and the result of application is used. First of all, the relations between members in the organization before and after this measure are obtained by the questionnaire, and it is visualized with this tool. The effectiveness of this tool is shown by verifying the consideration obtained from the relations between visualized members by the field survey on that.