著者

三浦 渉尊 嶋田 敏 緒方 大樹 太田 順 新井 民夫 原 辰徳

出版者

一般社団法人 日本機械学会

雑誌

日本機械学会論文集 (ISSN:21879761)

巻号頁・発行日

vol.80, no.819, pp.DSM0336-DSM0336, 2014 (Released:2014-11-25)

参考文献数

18

---

Since service is an artifact as well as physical product, we can observe both function design and activity design of service in a conceptual design phase. Activity design requires designers to deploy all designed functions into activities in service delivery process. However, it is difficult for non-experienced designers to model complicated service delivery processes such as conditional branches and exception handlings while assuring the relationship to functions. To solve this problem, the authors propose a design support of constructing service delivery processes using a collection of structure patterns of processes called Workflow Patterns. In this paper, we make the Workflow Patterns hierarchized by the ISM method so that designers can easily choose a pattern among them according to purpose. The proposed method was implemented on a CAD system for service, and its effectiveness was verified through an evaluation experiment. As a result, it was revealed that the proposed method is especially effective in the case of constructing processes including conditional branches.