著者

三浦 麻子 川浦 康至 新井田 統 ミウラ アサコ カワウラ ヤスユキ ニイダ スマル Miura Asako Kawaura Yasuyuki Niida Sumaru

出版者

大阪大学大学院人間科学研究科対人社会心理学研究室

雑誌

対人社会心理学研究 (ISSN:13462857)

巻号頁・発行日

vol.8, pp.7-16, 2008

著者

NIIDA Sumaru UEMURA Satoshi HARADA Etsuko T.

出版者

電子情報通信学会

雑誌

IEICE transactions on communications (ISSN:09168516)

巻号頁・発行日

vol.E96-B, no.8, pp.2069-2075, 2013-08

被引用文献数

2

---

As mobile multimedia services expand, user behavior will become more diverse and the control of service quality from the user's perspective will become more important in service design. The quality of the network is one of the critical factors determining mobile service quality. However, this has mainly been evaluated in objective physical terms, such as delay reduction and bandwidth expansion. It is less common to use a human-centered design viewpoint when improving network performance. In this paper, we discuss ways to improve the quality of web services using time-fillers that actively address the human factors to improve the subjective quality of a mobile network. A field experiment was conducted, using a prototype. The results of the field experiment show that time-fillers can significantly decrease user dissatisfaction with waiting, but that this effect is strongly influenced by user preferences concerning content. Based on these results, we discuss the design requirements for effective use of time-fillers.