著者

井原 雅行 中島 浩 宮田 章裕 青木 良輔 石田 達郎 瀬古 俊一 渡辺 昌洋 橋本 遼 渡辺 浩志

出版者

ヒューマンインタフェース学会

雑誌

ヒューマンインタフェース学会論文誌 (ISSN:13447262)

巻号頁・発行日

vol.21, no.4, pp.359-370, 2019-11-25 (Released:2019-11-25)

参考文献数

22

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This paper introduces a case study intended for verifying, evaluating and improving technologies for a practical service; its process is analyzed using the design thinking approach. We develop and evaluate two technologies for disaster situations; a resilient information sharing platform and a mutual safety confirmation application on the platform. The case study includes a variety of verifications and evaluations such as a system work test in a disturbed public space, a larger scale system work test, and user acceptance evaluations that address both usability and psychological factors. The heart of our improvement process is it repeated back-step in the service design process for more efficient incremental advancement. We advance the field of technology research and service design research by providing guidelines for technology improvement and/or service design through the introduction and analysis of the practical case study.