著者

高島 正典 林 春男 田中 聡 重川 希志依 牧 紀男 田村 圭子 堀江 啓 吉富 望 浦川 豪 藤春 兼久 佐藤 翔輔 木村 玲欧

出版者

一般社団法人 地域安全学会

雑誌

地域安全学会論文集 = Journal of social safety science (ISSN:13452088)

巻号頁・発行日

vol.7, pp.151-160, 2005-11-01

参考文献数

16

被引用文献数

3

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<p>We examined the effectiveness of Service Management Framework in designing counter operations in disaster victim support through the hands-on support activity for Ojiya city's victim certification after Niigata-ken Chuetsu Earthquake, Oct. 23, 2004. The service package and the Service Delivery System for the counter operation of victim certificate issuance was designed and implemented on the basis of Service Management Framework. As a result of customer satisfaction survey on Ojiya city and Kawaguchi town, a neighbouring town also affected in the event, it was clarified that the counter operation of Ojiya city was evaluated higher in terms of simplicity of the procedure by the victims than that of Kawaguchi town.</p>