著者

片桐 恭弘 石崎 雅人 伝 康晴 高梨 克也 榎本 美香 岡田 将吾

出版者

日本認知科学会

雑誌

認知科学 (ISSN:13417924)

巻号頁・発行日

vol.22, no.1, pp.97-109, 2015-03-01 (Released:2015-09-15)

参考文献数

20

被引用文献数

3

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Conversational interactions contribute not only to the sharing of information and establishment of consensus but also to the construction and sustenance of mutual trustamong conversational participants in our daily lives. The interrelationship betweentrust and conversational interactions has not been studied extensively in cognitive sci-ence. One reason for this lack of research is the fact that a study of social emotions suchas trust requires real fields, since social emotions in their natural, non-artificial formsare not readily observable in laboratory settings. We introduce a notion of concernalignment to describe the surface conversational processes toward mutual trust forma-tion. Focusing on medical communications as our research field, we collected healthguidance conversations between nurses and patients who were diagnosed as havingmetabolic syndrome, and we provide a qualitative analysis of the structure of conver-sations in terms of a set of dialogue acts we propose for the description of concernalignment processes. We demonstrate that the idea of concern alignment enables us tocapture and elucidate both the local and the global structures of mutual trust formationin conversational consensus-building processes. We also discuss underlying mechanismsconnecting concern alignment and mutual trust.