著者

岡田 安功 宮地 由芽子 鶴身 孝介 楠見 孝

出版者

公益社団法人 日本心理学会

雑誌

心理学研究 (ISSN:00215236)

巻号頁・発行日

pp.94.21042, (Released:2023-04-28)

参考文献数

40

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This study investigated the effect of accepting apologies and alcohol intake on anger expression through a laboratory experiment simulating a railway use situation. Fifty adult men participated in this study. 24 men were assigned to the alcohol group and 26 men were assigned to the non-alcohol group. After drinking either an alcoholic or a non-alcoholic beverage, they watched an animation that showed a frustrating situation at a train station. Following the animation, they watched three types of videos depicting staff responses to a passenger: “apology in a businesslike tone,” “apology with bowing in a polite manner,” and “non-apology.” After watching each video, the participants physically expressed their anger by hand grip strength using a hand dynamometer imagining that they were in the video situation. Only the participants in the alcohol group expressed their anger more strongly after watching “apology in a businesslike tone” than “apology with bowing in a polite manner.” These results suggest that explicit polite and non-verbal expressions of apology to passengers by staff are important to reducing anger expressed by intoxicated passengers.

著者

岡田 安功 宮地 由芽子 鶴身 孝介 楠見 孝

出版者

公益社団法人 日本心理学会

雑誌

心理学研究 (ISSN:00215236)

巻号頁・発行日

vol.94, no.2, pp.109-119, 2023 (Released:2023-06-25)

参考文献数

40

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This study investigated the effect of accepting apologies and alcohol intake on anger expression through a laboratory experiment simulating a railway use situation. Fifty adult men participated in this study. 24 men were assigned to the alcohol group and 26 men were assigned to the non-alcohol group. After drinking either an alcoholic or a non-alcoholic beverage, they watched an animation that showed a frustrating situation at a train station. Following the animation, they watched three types of videos depicting staff responses to a passenger: “apology in a businesslike tone,” “apology with bowing in a polite manner,” and “non-apology.” After watching each video, the participants physically expressed their anger by hand grip strength using a hand dynamometer imagining that they were in the video situation. Only the participants in the alcohol group expressed their anger more strongly after watching “apology in a businesslike tone” than “apology with bowing in a polite manner.” These results suggest that explicit polite and non-verbal expressions of apology to passengers by staff are important to reducing anger expressed by intoxicated passengers.

著者

喜岡 恵子 宮地 由芽子 山内 香奈

出版者

一般社団法人 日本教育心理学会

雑誌

日本教育心理学会総会発表論文集 第45回総会発表論文集 (ISSN:21895538)

巻号頁・発行日

pp.187, 2003-07-05 (Released:2017-03-30)