文献一覧: 岡田安功 (著者)

29 0 0 0 OA 謝罪とアルコール摂取が怒り感情の表出に及ぼす影響 ──鉄道利用場面の実験的検討──

著者: 岡田安功宮地由芽子鶴身孝介楠見孝
出版者: 公益社団法人日本心理学会
雑誌: 心理学研究 (ISSN:00215236)
巻号頁・発行日: pp.94.21042, (Released:2023-04-28)
参考文献数: 40

This study investigated the effect of accepting apologies and alcohol intake on anger expression through a laboratory experiment simulating a railway use situation. Fifty adult men participated in this study. 24 men were assigned to the alcohol group and 26 men were assigned to the non-alcohol group. After drinking either an alcoholic or a non-alcoholic beverage, they watched an animation that showed a frustrating situation at a train station. Following the animation, they watched three types of videos depicting staff responses to a passenger: “apology in a businesslike tone,” “apology with bowing in a polite manner,” and “non-apology.” After watching each video, the participants physically expressed their anger by hand grip strength using a hand dynamometer imagining that they were in the video situation. Only the participants in the alcohol group expressed their anger more strongly after watching “apology in a businesslike tone” than “apology with bowing in a polite manner.” These results suggest that explicit polite and non-verbal expressions of apology to passengers by staff are important to reducing anger expressed by intoxicated passengers.