著者

赤坂 文弥 中谷 桃子 木村 篤信

出版者

サービス学会

雑誌

サービソロジー論文誌 (ISSN:24355763)

巻号頁・発行日

vol.4, no.1, pp.10-17, 2020 (Released:2021-07-30)

参考文献数

70

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The aim of this paper is to clarify the overview of past researches related to Service Design (SD). As an initial step to achieve this purpose, we exploratory surveyed papers that widely reviews past and current SD research. We selected the papers through the Web search using Google Scholar. On the basis of this survey, we found five academic areas that strongly influenced current SD research, such as (1) Service Marketing / Management, (2) Interaction Design, (3) Design Theory / Design Thinking, (4) Engineering Design / Service Engineering, and (5) Participatory Design / CoDesign. For each of these academic areas, we additionally surveyed specific past researches related to current SD. The papers or books investigated in this additional survey include those selected based on the results of the first survey, as well as those newly found during the process of the additional survey. As a result, we depicted a historical map of SD research. From the map, we found that, among the five academic areas that influenced SD research, some areas have been mutually affected from the past, while others have had little direct involvement so far. Based on the map, we discuss the direction of future collaborations among various approaches to SD research. Further, we also noted that the map can be used as “boundary object” to make the discussion between the research communities with low relationships more constructive, because it explains the background theory in different research communities.

著者

中村 孝太郎 坂本 英之 Dejan Krizaj

出版者

サービス学会

雑誌

サービソロジー論文誌 (ISSN:24355763)

巻号頁・発行日

vol.5, no.4, pp.12-24, 2021 (Released:2021-12-23)

参考文献数

54

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Applying networking and connectivity to empower human resources and infrastructure towards the formation of sustainable regional service ecosystems is becoming increasingly important for well-being of people within and outside society to meet social challenges. However, the concepts of smart city (SC) for residents/citizens and smart tourism destination (STD) for visitors/tourists are not yet well coordinated. Therefore, this research provides a framework for regional innovation through “smartization”, which is common to both SC and STD. The framework is constructed from the perspective of the service ecosystem and applied by analysis of four case studies: two representative smart city projects (“urban policy”-directed type) (Toyama and Aizu-Wakamatsu), and two advanced tourism projects (“resource integration”-directed type) in Japan and Slovenia. Based on these examples, the framework clarifies the macro aspects of human resources and infrastructure’s roles with data platform and presents a smartization model with service layers and dynamic spiral through integrating to the concept of Smart Tourism City (STC): a city that aims to improve/create QoL (quality of life) and QoE (quality of experience) for citizens and tourists. It is expected that further STC-concept-based research towards building the quantitative model will lead to concrete insights into the typology of holistic servitisation of each city or region.

著者

白肌 邦生 ホー バック

出版者

サービス学会

雑誌

サービソロジー論文誌 (ISSN:24355763)

巻号頁・発行日

vol.1, no.1, pp.1-9, 2018 (Released:2021-07-30)

参考文献数

58

被引用文献数

1

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The purpose of this paper is to propose viewpoints for analysing well-being oriented value co-creation. We firstly explain the concept of transformative service research: TSR which centres on consumer well-being in service and discuss its importance in serviceology as well as service marketing. Based on the systematic literature review, this paper divided into four categories of TSR studies by using two axes of “resource scarcity and resource development” and “micro and meso-macro”. We analysed two Japanese transformative service cases which include capability development in both micro and meso-macro level as the final value of service, thereby proposing additional perspectives for analysing about the resource integration for well-being oriented value co-creation.

著者

緒方 啓史 木見田 康治

出版者

サービス学会

雑誌

サービソロジー論文誌 (ISSN:24355763)

巻号頁・発行日

vol.6, no.1, pp.1-9, 2022 (Released:2022-09-02)

参考文献数

34

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This study aims to evaluate design department’s capabilities for servitization based on the "Servitization Maturity Model". To do so, first, we identified design processes that were performed by the design department. Then, we compared these design processes to capabilities proposed in the Servitization Maturity Model, and could associate design processes with 21 out of 46 capabilities required for servitization. Finally, based on the result, plans for improving processes were developed, and we created four new ones. Furthermore, we proposed a flow map that represents the relationship between design processes and capabilities for servitization, aiming to accumulate knowledge on design activities as well as to share them between the design and other departments.

著者

蔵田 武志 一刈 良介 飯野 なみ 小林 吉之 江渡 浩一郎 西村 拓一

出版者

サービス学会

雑誌

サービソロジー論文誌 (ISSN:24355763)

巻号頁・発行日

vol.6, no.2, pp.1-12, 2022 (Released:2022-02-01)

参考文献数

28

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Due to the corona disaster, many collaborative activities including academic events have been held online. The purpose of this study is to contribute to serviceology by summarizing the findings on online academic events and the online interaction platforms (OIPs) as their service encounters. In this paper, we first outline how each OIP, such as Zoom, oVice, and Slack, was chosen in three online academic events, which we actually operated, in terms of the interaction manner of each session. After reporting on the OIP log analysis and questionnaires, we discuss the comparison between on-site venues and the OIPs as well as the usage barriers and social acceptance of the OIPs. The findings include (1) the functions that OIPs should provide especially in peripheral states of interaction process, such as "seeping out" of the lively atmosphere, "looking around and listening in" in poster sessions, and "spontaneous interaction among participants," have more than minor impacts on the evaluation of OIPs, (2) the degree of acceptance of OIPs depends on the balance of various factors such as usage barriers, maturity, familiarity, accessibility, and risks, in addition to the various values provided for synchronous and asynchronous interactions, etc.